What do I do if something is missing from the order or has been delivered incorrectly?

If something is missing from your order or has been delivered incorrectly, please contact us immediately so that we can help you as quickly as possible. Send us an email to hi@jondiandmoon.de or call us on +49 711 / 222 54 243. So that we can process your request efficiently, please let us know which product is missing or which incorrect product was delivered. Don't forget to include your order number to ensure a speedy response. Our customer service team will work promptly to resolve the issue and ensure you receive the correct items. Your satisfaction is important to us and we always strive to provide you with our best service.

By |2024-10-10T14:23:23+00:00September 1, 2024||Comments Off on What do I do if something is missing from the order or has been delivered incorrectly?

Is it possible to change the order afterwards?

If you want to change your order at a later date, this is possible as long as your package has not yet been packed. In this case, we can cancel your order and you can simply place a new order. To do this, please contact us immediately by telephone on 0711 / 222 54 243 (available from Monday to Friday, 10 am to 6 pm) or send us an e-mail to hi@jondiandmoon.de. Our customer service team will be happy to process your request and ensure that everything goes according to your wishes. Don't hesitate to contact us if you have any questions or need support.

By |2024-10-10T14:26:05+00:00September 1, 2024||Comments Off on Is it possible to change the order afterwards?

Where is my order?

If you're wondering where your order is, here's a quick overview: We normally ship your order within 2-3 working days. Orders received by 1 p.m. are usually packed and collected by DHL on the same day. If you have not received your package after 5 days, please contact our customer service team at hi@jondiandmoon.de. We will always do our best to help you as quickly as possible. Please note that shipping abroad may take a little longer. Thank you for your understanding and patience!

By |2024-10-10T14:30:34+00:00September 1, 2024||Comments Off on Where is my order?

Do you have product samples?

We do not offer product samples as our main focus is on sustainability. Our commitment to environmental protection means that we consciously refrain from providing samples in order to avoid unnecessary consumption of resources. Instead, we invite you to visit our online store. There you will find many of our products in practical small versions that allow you to try out our items in a manageable quantity. These small packs give you the opportunity to get to know the quality of our products while doing our bit for the environment. Discover our range and find the perfect size for your needs in our store!

By |2024-10-10T14:32:36+00:00September 1, 2024||Comments Off on Do you have product samples?

Why might a product not be available?

The availability of our products may occasionally be limited, as we attach great importance to the highest quality during production. We rely on carefully selected, preferably regional raw materials to offer first-class products. However, these high quality standards can sometimes lead to challenges. Delays in the delivery of ingredients by our partners are one possible cause. In addition, unforeseen circumstances such as supply bottlenecks can have an impact on availability. We are always working to resolve these issues as quickly as possible and make our products available again. We greatly appreciate your patience and understanding! You can stay up to date on the availability of individual products at any time by visiting our website regularly.

By |2024-10-10T14:42:08+00:00September 1, 2024||Comments Off on Why might a product not be available?

How does J&M’s sustainability system work?

JONDI&MOON relies on innovative solutions to significantly reduce waste in the cosmetics industry. Our sustainability system is based on the use of advanced mono-material refill pouches for our glass dispensers. These pouches are made from a single type of plastic, as opposed to traditional refill options that consist of multiple layers of different materials. The key feature of our refill pouches is their material uniformity. As the bags and the closure are made from a single type of plastic, they can be easily returned to the recycling loop via the recycling garbage. This homogeneous material composition ensures that the bags are recycled completely and with high quality instead of ending up in the waste incineration plant. By consistently using our glass dispensers together with the recyclable refill pouches, the amount of waste can be significantly reduced. Compared to conventional cosmetic packaging, which is often only used once and then disposed of, our glass dispensers can be refilled again and again. This results in an impressive reduction in waste of around 94 %. Our approach not only supports the reduction of packaging waste, but also promotes the sustainable use of resources. By focusing on environmentally friendly materials and reusable products, we actively contribute to minimizing the ecological footprint. JONDI&MOON therefore stands for a responsible and sustainable cosmetics system. We want to make sustainability the new standard!

By |2024-10-10T14:47:28+00:00September 1, 2024||Comments Off on How does J&M’s sustainability system work?

What problem do you solve with your refill concept?

Our refill concept effectively addresses the pressing problem of environmental pollution caused by packaging waste. At JONDI&MOON, we only offer products with a well thought-out and sustainable refill system in order to reduce plastic and packaging waste to a minimum. By using refill packs instead of disposable packaging, we make a significant contribution to environmental protection. Our approach promotes the reusability of containers and minimizes the consumption of resources, which ultimately leads to a reduction in environmental impact. JONDI&MOON is more than just a natural cosmetics brand - it is an attempt to leave the world a little cleaner and make sustainability the new standard! With our Refill concept, we are committed to ensuring that every beauty routine is not only good for you, but also for our environment. Together we can make a positive impact on the environment through conscious choices and innovative approaches. #NOBEAUTYINWASTE

By |2024-10-10T14:52:45+00:00September 1, 2024||Comments Off on What problem do you solve with your refill concept?

Is the refill bag recyclable?

Yes, both our refill bags and our closure are 100 % recyclable! We only use polypropylene, a mono-material that is ideal for recycling. By using this material, we ensure that the refill bag can be easily integrated into existing recycling systems. Monomaterials enable particularly efficient and high-quality reprocessing, allowing us to minimize environmental impact and conserve resources. Our commitment to sustainability extends to all product components and processes. We are committed to making the entire life cycle of our products as environmentally friendly as possible. This includes selecting recyclable materials, optimizing recyclability and promoting a closed recycling loop. Through our choice of materials, we actively contribute to reducing our ecological footprint and protecting the environment. It is important to us that our customers not only receive a high-quality product, but can also make a contribution to environmental protection. You can therefore be sure that our refill bags are environmentally friendly and sustainable.

By |2024-10-10T14:56:18+00:00April 7, 2023||Comments Off on Is the refill bag recyclable?

Where are your products made?

As a dedicated family business, we attach great importance to the quality and exclusivity of our products. That is why all our items are manufactured in our own factory in southern Germany. This in-house production not only guarantees exceptional quality standards, but also allows us to precisely monitor every step of the production process. Our quality promise includes the careful selection of raw materials and the exact implementation of every step of the process. Through our Handmade in Germany production, we not only ensure the highest quality, but also support regional jobs and contribute to sustainability.

By |2024-10-10T14:59:14+00:00April 7, 2023||Comments Off on Where are your products made?

Why is your refill bag made of plastic?

Our refill bags are made of polypropylene for several important reasons. First of all, polypropylene is much more energy-efficient to produce than glass. Glass requires a lot of energy during production and is very CO2-intensive due to its weight during transportation. Our refill bags, on the other hand, are made from a mono-plastic that can be fully recycled. This contributes to a more environmentally friendly solution, as many conventional toothpaste tubes are made of mixed materials that are more difficult or impossible to recycle. Another advantage of our refill pouches is their light weight. The bags weigh less than 10 grams including the lid, which makes transportation significantly more energy-efficient. The reduced weight minimizes CO2 emissions during transport, which helps to reduce the ecological footprint. For detailed information on our materials and their environmental impact, you can read more here https://jondiandmoon.de/ueber-uns/natuerlich/ We strive to offer environmentally friendly packaging solutions that are more sustainable in both production and transportation.

By |2024-10-10T15:02:56+00:00April 7, 2023||Comments Off on Why is your refill bag made of plastic?
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