What do I do if I am worried that my parcel has been lost?

If you are concerned that your parcel may have been lost, please contact us immediately so that we can help you quickly. The best way to reach our support team is by email at hi@jondiandmoon.de. We will immediately initiate an investigation request with DHL to clarify the whereabouts of your parcel. Our dedicated team will do their utmost to quickly find out what happened to your parcel and will keep you updated on the progress. Your satisfaction is our top priority and we will guide you through every step of the process to find a quick solution. Thanks to our proactive support and close cooperation with DHL, we ensure that your request is processed efficiently and quickly.