What do I do if something is missing from the order or has been delivered incorrectly?

If something is missing from your order or has been delivered incorrectly, please contact us immediately so that we can help you as quickly as possible. Send us an email to hi@jondiandmoon.de or call us on +49 711 / 222 54 243. So that we can process your request efficiently, please let us know which product is missing or which incorrect product was delivered. Don’t forget to include your order number to ensure a speedy response. Our customer service team will work promptly to resolve the issue and ensure you receive the correct items. Your satisfaction is important to us and we always strive to provide you with our best service.