The best way to reach us is to send an email to hi@jondiandmoon.de. We will do our best to answer you as soon as possible. Alternatively, you can contact us by phone on +49 711 222 54 243. We are here for you from Monday to Friday between 10:00 and 18:00. Whether you have questions about our products, orders or general inquiries - our team is always available to help. We look forward to hearing from you and will be happy to help!

Of course, we also offer vouchers - a great gift idea for any occasion! Our vouchers are digital and are conveniently sent to you by e-mail. After placing your order, you will receive your voucher code directly in your e-mail inbox within 1-2 days. You can access the voucher via the link in the email and redeem it immediately. The voucher can be used on all products in our online store and has no expiry date. This gives you full flexibility when redeeming it. Order your voucher now and give the gift of joy! Visit our website for more information and to purchase your voucher.

Of course you can work with us! If you are interested in a partnership with us, we look forward to hearing from you. Contact us at any time at office@jondiandmoon.de to find out more about the possibilities of cooperation. We are always looking for new partnerships and look forward to exchanging ideas with you. Please also visit our website and our social media channels for detailed information about us, our products and our refill concept.

If you are concerned that your parcel may have been lost, please contact us immediately so that we can help you quickly. The best way to reach our support team is by email at hi@jondiandmoon.de. We will immediately initiate an investigation request with DHL to clarify the whereabouts of your parcel. Our dedicated team will do their utmost to quickly find out what happened to your parcel and will keep you updated on the progress. Your satisfaction is our top priority and we will guide you through every step of the process to find a quick solution. Thanks to our proactive support and close cooperation with DHL, we ensure that your request is processed efficiently and quickly.

You can make use of your right of withdrawal within 14 days and withdraw from the purchase contract. You can find out exactly how to do this here in the cancellation policy. To initiate a return, please send us an email to hi@jondiandmoon.de. Then send the goods back to us. Please note that the costs for the return shipment must be borne by you. As soon as we have checked the return shipment and received the package undamaged, we will refund the purchase amount. If you have any further questions or queries, please do not hesitate to contact us.

We send your parcels as quickly as possible. Orders received by 1 p.m. are usually packed on the same day. Within Germany, the delivery time is usually 2-3 working days. Please note that delays may occur in exceptional cases. For international shipments, the delivery time may vary depending on the destination country and may take longer. However, we strive to get all parcels on their way as quickly as possible. If you have any questions about delivery times or require additional information, please do not hesitate to contact us.

We offer environmentally friendly shipping with DHL to various countries. The shipping costs are as follows: Within Germany: €3.50 From a value of goods of €30, we will pay the shipping costs for you free of charge. Within Europe (Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Czech Republic, Portugal): 15,50 € From a value of goods of 60,- € the shipping is free of charge. Outside the EU: € 22.50 including shipping and customs documents. From a value of goods of € 80, - we take over the shipping costs. Shipping to third countries: The costs vary depending on the destination. Please contact us for exact information and availability. For further questions about our shipping costs or options, please do not hesitate to contact us!

We offer you numerous payment options to make your purchase as convenient as possible. You can pay securely and easily with PayPal and Klarna. Both payment providers are widely used in German online retail and offer you the highest level of security for your data. PayPal and Klarna use advanced encryption technologies to protect your personal information. In addition, both providers offer comprehensive buyer protection to safeguard your purchase. So with PayPal and Klarna, you can be sure that your transactions are safe and secure. Simply choose the payment method that suits you best and enjoy your secure shopping experience with us.

If something is missing from your order or has been delivered incorrectly, please contact us immediately so that we can help you as quickly as possible. Send us an email to hi@jondiandmoon.de or call us on +49 711 / 222 54 243. So that we can process your request efficiently, please let us know which product is missing or which incorrect product was delivered. Don't forget to include your order number to ensure a speedy response. Our customer service team will work promptly to resolve the issue and ensure you receive the correct items. Your satisfaction is important to us and we always strive to provide you with our best service.

If you want to change your order at a later date, this is possible as long as your package has not yet been packed. In this case, we can cancel your order and you can simply place a new order. To do this, please contact us immediately by telephone on 0711 / 222 54 243 (available from Monday to Friday, 10 am to 6 pm) or send us an e-mail to hi@jondiandmoon.de. Our customer service team will be happy to process your request and ensure that everything goes according to your wishes. Don't hesitate to contact us if you have any questions or need support.