If you're wondering where your order is, here's a quick overview: We normally ship your order within 2-3 working days. Orders received by 1 p.m. are usually packed and collected by DHL on the same day. If you have not received your package after 5 days, please contact our customer service team at hi@jondiandmoon.de. We will always do our best to help you as quickly as possible. Please note that shipping abroad may take a little longer. Thank you for your understanding and patience!

We do not offer product samples as our main focus is on sustainability. Our commitment to environmental protection means that we consciously refrain from providing samples in order to avoid unnecessary consumption of resources. Instead, we invite you to visit our online store. There you will find many of our products in practical small versions that allow you to try out our items in a manageable quantity. These small packs give you the opportunity to get to know the quality of our products while doing our bit for the environment. Discover our range and find the perfect size for your needs in our store!

The availability of our products may occasionally be limited, as we attach great importance to the highest quality during production. We rely on carefully selected, preferably regional raw materials to offer first-class products. However, these high quality standards can sometimes lead to challenges. Delays in the delivery of ingredients by our partners are one possible cause. In addition, unforeseen circumstances such as supply bottlenecks can have an impact on availability. We are always working to resolve these issues as quickly as possible and make our products available again. We greatly appreciate your patience and understanding! You can stay up to date on the availability of individual products at any time by visiting our website regularly.