FAQs – Frequently asked questions
If you can think of anything else that hasn’t been answered here, please write to us here.
We offer you numerous payment options to make your purchase as convenient as possible. You can pay securely and easily with PayPal and Klarna. Both payment providers are widely used in German online retail and offer you the highest level of security for your data. PayPal and Klarna use advanced encryption technologies to protect your personal information. In addition, both providers offer comprehensive buyer protection to safeguard your purchase. So with PayPal and Klarna, you can be sure that your transactions are safe and secure. Simply choose the payment method that suits you best and enjoy your secure shopping experience with us.
JONDI&MOON relies on innovative solutions to significantly reduce waste in the cosmetics industry. Our sustainability system is based on the use of advanced mono-material refill pouches for our glass dispensers. These pouches are made from a single type of plastic, as opposed to traditional refill options that consist of multiple layers of different materials. The key feature of our refill pouches is their material uniformity. As the bags and the closure are made from a single type of plastic, they can be easily returned to the recycling loop via the recycling garbage. This homogeneous material composition ensures that the bags are recycled completely and with high quality instead of ending up in the waste incineration plant. By consistently using our glass dispensers together with the recyclable refill pouches, the amount of waste can be significantly reduced. Compared to conventional cosmetic packaging, which is often only used once and then disposed of, our glass dispensers can be refilled again and again. This results in an impressive reduction in waste of around 94 %. Our approach not only supports the reduction of packaging waste, but also promotes the sustainable use of resources. By focusing on environmentally friendly materials and reusable products, we actively contribute to minimizing the ecological footprint. JONDI&MOON therefore stands for a responsible and sustainable cosmetics system. We want to make sustainability the new standard!
We offer environmentally friendly shipping with DHL to various countries. The shipping costs are as follows: Within Germany: €3.50
From a value of goods of €30, we will pay the shipping costs for you free of charge.
Within Europe (Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Czech Republic, Portugal): 15,50 €
From a value of goods of 60,- € the shipping is free of charge.
Outside the EU: € 22.50 including shipping and customs documents.
From a value of goods of € 80, – we take over the shipping costs.
Shipping to third countries: The costs vary depending on the destination.
Please contact us for exact information and availability.
For further questions about our shipping costs or options, please do not hesitate to contact us!
Our refill concept effectively addresses the pressing problem of environmental pollution caused by packaging waste. At JONDI&MOON, we only offer products with a well thought-out and sustainable refill system in order to reduce plastic and packaging waste to a minimum. By using refill packs instead of disposable packaging, we make a significant contribution to environmental protection. Our approach promotes the reusability of containers and minimizes the consumption of resources, which ultimately leads to a reduction in environmental impact.
JONDI&MOON is more than just a natural cosmetics brand – it is an attempt to leave the world a little cleaner and make sustainability the new standard! With our Refill concept, we are committed to ensuring that every beauty routine is not only good for you, but also for our environment. Together we can make a positive impact on the environment through conscious choices and innovative approaches.
#NOBEAUTYINWASTE
As a dedicated family business, we attach great importance to the quality and exclusivity of our products. That is why all our items are manufactured in our own factory in southern Germany. This in-house production not only guarantees exceptional quality standards, but also allows us to precisely monitor every step of the production process. Our quality promise includes the careful selection of raw materials and the exact implementation of every step of the process. Through our Handmade in Germany production, we not only ensure the highest quality, but also support regional jobs and contribute to sustainability.
We send your parcels as quickly as possible. Orders received by 1 p.m. are usually packed on the same day. Within Germany, the delivery time is usually 2-3 working days. Please note that delays may occur in exceptional cases. For international shipments, the delivery time may vary depending on the destination country and may take longer. However, we strive to get all parcels on their way as quickly as possible. If you have any questions about delivery times or require additional information, please do not hesitate to contact us.
Yes, both our refill bags and our closure are 100 % recyclable! We only use polypropylene, a mono-material that is ideal for recycling. By using this material, we ensure that the refill bag can be easily integrated into existing recycling systems. Monomaterials enable particularly efficient and high-quality reprocessing, allowing us to minimize environmental impact and conserve resources.
Our commitment to sustainability extends to all product components and processes. We are committed to making the entire life cycle of our products as environmentally friendly as possible. This includes selecting recyclable materials, optimizing recyclability and promoting a closed recycling loop.
Through our choice of materials, we actively contribute to reducing our ecological footprint and protecting the environment. It is important to us that our customers not only receive a high-quality product, but can also make a contribution to environmental protection. You can therefore be sure that our refill bags are environmentally friendly and sustainable.
If you want to change your order at a later date, this is possible as long as your package has not yet been packed. In this case, we can cancel your order and you can simply place a new order. To do this, please contact us immediately by telephone on 0711 / 222 54 243 (available from Monday to Friday, 10 am to 6 pm) or send us an e-mail to hi@jondiandmoon.de. Our customer service team will be happy to process your request and ensure that everything goes according to your wishes. Don’t hesitate to contact us if you have any questions or need support.
Our refill bags are made of polypropylene for several important reasons. First of all, polypropylene is much more energy-efficient to produce than glass. Glass requires a lot of energy during production and is very CO2-intensive due to its weight during transportation. Our refill bags, on the other hand, are made from a mono-plastic that can be fully recycled. This contributes to a more environmentally friendly solution, as many conventional toothpaste tubes are made of mixed materials that are more difficult or impossible to recycle.
Another advantage of our refill pouches is their light weight. The bags weigh less than 10 grams including the lid, which makes transportation significantly more energy-efficient. The reduced weight minimizes CO2 emissions during transport, which helps to reduce the ecological footprint.
For detailed information on our materials and their environmental impact, you can read more here https://jondiandmoon.de/ueber-uns/natuerlich/ We strive to offer environmentally friendly packaging solutions that are more sustainable in both production and transportation.
If you’re wondering where your order is, here’s a quick overview: We normally ship your order within 2-3 working days. Orders received by 1 p.m. are usually packed and collected by DHL on the same day. If you have not received your package after 5 days, please contact our customer service team at hi@jondiandmoon.de. We will always do our best to help you as quickly as possible. Please note that shipping abroad may take a little longer. Thank you for your understanding and patience!
To dispose of your JONDI&MOON bags in an environmentally friendly way, throw them and their lids into the recycling garbage. Our refill bags are made from 100 % recyclable mono-material, which means they can be fully recycled. Important: Empty the bags completely before disposing of them so that recycling works optimally. With this simple measure, you are actively contributing to environmental protection and helping to conserve valuable resources. So remember: put the empty JONDI&MOON pouches in the recycling system – and turn your waste into something new!
If you are concerned that your parcel may have been lost, please contact us immediately so that we can help you quickly. The best way to reach our support team is by email at hi@jondiandmoon.de. We will immediately initiate an investigation request with DHL to clarify the whereabouts of your parcel. Our dedicated team will do their utmost to quickly find out what happened to your parcel and will keep you updated on the progress. Your satisfaction is our top priority and we will guide you through every step of the process to find a quick solution. Thanks to our proactive support and close cooperation with DHL, we ensure that your request is processed efficiently and quickly.
If the mono-material refill bags are processed to a high standard in the recycling plant, they can be turned into new packaging. The bags are first sorted, identified as 100 % recyclable, cleaned and processed into granulate. This granulate serves as a raw material for the manufacture of new products. The mono bags therefore contribute to the circular economy by closing the material cycle and saving valuable resources. By recycling mono-materials such as our bags, the environmental impact is reduced and the use of virgin plastic is minimized, which promotes sustainable packaging solutions.
If something is missing from your order or has been delivered incorrectly, please contact us immediately so that we can help you as quickly as possible. Send us an email to hi@jondiandmoon.de or call us on +49 711 / 222 54 243. So that we can process your request efficiently, please let us know which product is missing or which incorrect product was delivered. Don’t forget to include your order number to ensure a speedy response. Our customer service team will work promptly to resolve the issue and ensure you receive the correct items. Your satisfaction is important to us and we always strive to provide you with our best service.
You can make use of your right of withdrawal within 14 days and withdraw from the purchase contract. You can find out exactly how to do this here in the cancellation policy.
To initiate a return, please send us an email to hi@jondiandmoon.de. Then send the goods back to us. Please note that the costs for the return shipment must be borne by you. As soon as we have checked the return shipment and received the package undamaged, we will refund the purchase amount. If you have any further questions or queries, please do not hesitate to contact us.
The availability of our products may occasionally be limited, as we attach great importance to the highest quality during production. We rely on carefully selected, preferably regional raw materials to offer first-class products. However, these high quality standards can sometimes lead to challenges. Delays in the delivery of ingredients by our partners are one possible cause. In addition, unforeseen circumstances such as supply bottlenecks can have an impact on availability. We are always working to resolve these issues as quickly as possible and make our products available again. We greatly appreciate your patience and understanding! You can stay up to date on the availability of individual products at any time by visiting our website regularly.
We do not offer product samples as our main focus is on sustainability. Our commitment to environmental protection means that we consciously refrain from providing samples in order to avoid unnecessary consumption of resources. Instead, we invite you to visit our online store. There you will find many of our products in practical small versions that allow you to try out our items in a manageable quantity. These small packs give you the opportunity to get to know the quality of our products while doing our bit for the environment. Discover our range and find the perfect size for your needs in our store!
Of course, we also offer vouchers – a great gift idea for any occasion! Our vouchers are digital and are conveniently sent to you by e-mail. After placing your order, you will receive your voucher code directly in your e-mail inbox within 1-2 days. You can access the voucher via the link in the email and redeem it immediately. The voucher can be used on all products in our online store and has no expiry date. This gives you full flexibility when redeeming it. Order your voucher now and give the gift of joy! Visit our website for more information and to purchase your voucher.
Of course you can work with us! If you are interested in a partnership with us, we look forward to hearing from you. Contact us at any time at office@jondiandmoon.de to find out more about the possibilities of cooperation. We are always looking for new partnerships and look forward to exchanging ideas with you.
Please also visit our website and our social media channels for detailed information about us, our products and our refill concept.
The best way to reach us is to send an email to hi@jondiandmoon.de. We will do our best to answer you as soon as possible. Alternatively, you can contact us by phone on +49 711 222 54 243. We are here for you from Monday to Friday between 10:00 and 18:00. Whether you have questions about our products, orders or general inquiries – our team is always available to help. We look forward to hearing from you and will be happy to help!
